Private projects and forms may be locked due to nonpayment or downgrading your plan and having too many private projects or forms (inactive forms count) for your new plan level.
Going over monthly submission limits will not lock your account. Submissions past the limit will be rejected, but you will still have access to all of the features on Ona entitled to you. The monthly submission limit resets each calendar month (for example, on the community plan, you are entitled to 500 private form submissions for January, 500 for February, etc.). You can upgrade if you would like to enable additional submissons for the current month.
When projects and forms are locked, access to your projects, forms and records is limited:
If you recently downgraded and have too many private projects or forms for your new plan level, your account will be locked. To unlock your account, you can:
If your account is locked because you haven’t paid your bill or renewed your plan, send us an email at email@example.com to learn how you can pay your balance. When payment is received, your account will be unlocked.