The following scenarios warrant a full or partial refund:
1. I paid for the wrong account.
We understand that some of our users may be project managers/collaborators in other projects. As a result, this could potentially bring about some confusion around which account to pay for. Should this happen, please contact billing@ona.io within 24 hours to request a refund. Depending on the situation, we can apply the upgrade to the correct account or initiate a refund.
2. I paid for the wrong plan.
We understand that external factors may affect your estimated usage. For example, you pay for the Ona Standard plan to get the 5,000 submissions but realize that your usage will be higher than the Ona Standard plan limit of 5,000 submissions. If this happens, please proceed with the purchase of your desired plan. After the payment is successful, please send an email to billing@ona.io to request a refund for the days remaining on your previous plan subscription.
3. I used the wrong credit/debit card.
Please contact billing@ona.io within 24 hours to request a refund.
4. I paid for an extension before my current subscription expired.
Please contact billing@ona.io to request a refund for the days left on your previous subscription.
Payment refunds can take about 5 – 7 business days to be reflected in your account. Depending on the situation, we can either choose to initiate a full or partial refund. Please note that any transaction charges incurred will be deducted from the amount to be refunded.