When you click on form builder for the first time, a message will be displayed on your URL browser box ”pop-up blocked”. Pop-up windows are a feature on the browser which controls what information websites can use or the content browsers can show you.
Click on the envelope-like item which appears on the URL browser box. Once you click on it, there will be drop down menu, where by default continue blocking pop-ups is checked.
Select Always allow pop-ups from Ona to allow pop-ups from Ona always.
A new tab with form builder may open, or you may have to click on the form builder icon again to begin creating forms online.