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How to: I forgot my password. What should I do?

Reset your password

Your username and password are case-sensitive.

If you forgot your password, click on the Click here to reset it link on the sign in page.

You will be directed to enter your email address to receive a password reset link. Enter the email address you used when you created your Ona account.

You will receive a reset password email, this email should be recieved immediately. Follow the link in the email to reset your password.

If you do not receive the password reset email

If you’re not receiving the password reset email, it’s possible that the email is going in your spam filter or that you used a different email address to sign up for Ona. To get your password reset email:

  • Search for the email. If it is not in your inbox check all your folders, search in the Spam, Junk, Trash or Archive folders.
  • Get in touch with your email service provider to make sure that you’re able to get emails from noreply+ona.io@ona.io.
  • Make sure you are checking the correct email address. The email account was used to sign up for an Ona account.

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