To make someone else the owner of an organization account, you need to make sure there’s at least one additional org admin and make sure Ona has updated billing information.
- If you are the only admin of an organization, you won’t be able to leave the organization until there is another admin member. Add a member and change that user’s role to Admin.
- Email the other admin user(s) to check if they have access to admin settings for the organization.
- If you are the main contact with Ona and handle billing, email Ona Support to make sure they have the contact’s information so billing and service is uninterrupted.